Booking terms

Booking an appointment

You can book by phone, through the contact form or in the salon. We will confirm your time and the expected price before you arrive. For colour and bridal work we may ask for a deposit of £20, which comes off your final bill.

Changing or cancelling

Please give us at least 24 hours notice if you need to change or cancel. For late cancellations or missed appointments we may charge 50% of the booked service. Bridal bookings have their own terms, which we will agree with you in writing.

Running late

If you arrive late, we will do our best to fit you in. We may need to shorten or reschedule your service so the next client is not kept waiting.

Patch tests

We need a patch test at least 48 hours before your first colour with us, and then every six months. We can't colour your hair without one. Tell us about any allergies or reactions before your appointment.

Prices

Prices on the website are a starting point. The final price depends on the length, thickness and condition of your hair, and the time the service takes. We always agree the price with you before we begin.

If you're not happy

Please tell us before you leave and we will put it right. If you notice a problem afterwards, contact us within 7 days so we can fix it. After that, a charge may apply.

Children

Children under 16 need an adult with them in the salon. We can only carry out chemical services on children with written permission from a parent or guardian.

Our responsibility

We take care of you and your belongings, but we can't be responsible for items left in the salon. Nothing in these terms limits your legal rights as a customer.

Contact us

If you have a question about these terms, email hello@marlowe-hair.co.uk or call 01632 960 482. These terms are governed by the law of England and Wales.